SHIPPING AND RETURNS
We pride ourselves in handling your orders quickly and efficiently, with most orders dispatching within 3 business days of being placed; however, some orders may take up to 4-5 business days to process. Should any unforeseen delays occur, you will be notified within 48 hours of placing your order. However during our Sale period, due to the volume of orders, this is currently taking longer, we appreciate your patience.
FREE SHIPPING FOR ALL ORDERS OVER 60€
Delivery by GENIKI TAXYDROMIKI, 1-5 business days.
Shipping Costs: 4€ (free for orders +60€)
FREE SHIPPING FOR ALL ORDERS OVER 200€
Delivery by *DHL Express, 1-3 business days.
Shipping Costs: 13€
(*In some cases, when a region is inaccessible and the cost more expensive, delivery will be held by GENIKI TAXYDROMIKI by air, 2-3 business days.)
FREE SHIPPING TO EUROPE FOR ALL ORDERS OVER 200€
Delivery by DHL Express
EUROPE (*Zone 1) Shipping Costs: 13€, 1-3 business days.
EUROPE (*Zone 2) Shipping Costs: 19€, 1-3 business days.
USA, CANADA & UKRAINE Shipping Costs: 20€, 1-3 business days.
AUSTRALIA Shipping Costs: 30€, up to 5 business days.
Post Office Delivery (Registered Shipping with Tracking Number)
UK, RUSSIA Shipping Costs: 11€, up to 15 business days.
REST OF THE WORLD Shipping Costs: 20€, up to 25 business days.
*Zone 1: France, Germany, Sweden, Finland, Italy, Portugal, Spain, Malta, Slovenia, Slovakia, Romania, Poland, Netherlands, Monaco, Luxembourg, Lithouania, Latvia, Ireland, Hungary, Estonia, Denmark, Czech Republic, Croatia, Bulgaria, Belgium, Austria, Cyprus.
*Zone 2: Switzerland, Norway, Turkey, Serbia, San Marino, Montenegro, Moldova, Iceland, Bosnia and Herzegovina, Albania, FYROM.
IMPORTANT NOTICE: In case a region is inaccessible by DHL and the cost more expensive, delivery will be held by Hellenic Post.
You can pay your order by Credit/Debit Card (Visa, Mastercard, Maestro), Bank Transfer or Cash on Delivery (only for Greece, no extra cost).
For more details please check TERMS AND CONDITIONS.
INTERNATIONAL ORDERS - NON EUROPEAN UNION
All international orders sent via DHL Express or Post Office. Please be sure to provide us with the correct shipping information, as MÉRBABE is not responsible for any delays or for the replacement of lost orders submitted with incorrect delivery information. Applicable custom taxes, fees and duties are the sole responsibility of the customer, please check with your local customs office to get spesific tax and duty information.
TRACK YOUR ORDERGREECE You can track your order using the tracking number on your dispatch confirmation email, here:
INTERNATIONAL (DHL Express) You can track your order using the tracking number on your dispatch confirmation email, here:
INTERNATIONAL (Post Office) You can track your order using the tracking number on your dispatch confirmation email, here:
Alternatively, you can sign in to your MÉRBABE account to check your order status.
EXCHANGES, RETURNS AND REFUNDS
We truly hope you love your MÉRBABE pieces but if for any reason you are not satisfied, please contact us via email at email@example.com to give you more information about your return. You are entitled to return item(s), within 14 days of the date of delivery and receive a full refund (excluding postage/shipping charges).
Item(s) must be returned unused and in the same condition that you received it. It must also be in their original packaging. Due to hygiene reasons, earrings cannot be returned. Sale Items cannot be returned either.
You will be responsible for paying the shipping costs to return your item(s). Shipping costs are non-refundable. If you receive a refund, the costs of shipping will be deducted from your refund. If you had free shipping due to total amount of your order, these shipping fees will be deducted from your refund in case of returned items.
We sincerely apologize if you have experienced any fault with your MÉRBABE jewelry. We would be happy to help you. If the product was faulty upon delivery, please contact us as soon as possible at firstname.lastname@example.org to let us know. In such cases, we offer a new product or a refund.
Unfortunately, we do not accept exchanges.
Customers in Greece who want an exchange or a return must contact us via email (email@example.com) within 24 hours from the time the parcel has received. You are entitled to return item(s), within 14 days of the date of delivery and receive a full refund (excluding postage/shipping charges).
Product(s) must be in unworn condition and in their original packaging. Returns received in unsatisfactory conditions or lost in the mailing process (make sure you get a tracking number), will not be accepted and responsibility will be held by the customer.
Due to hygiene reasons, earrings cannot be returned or exchanged.
If the product was faulty upon delivery, we offer a new product or a refund.
- For an exchange the cost is 8€ with GENIKI TAXYDROMIKI.
- For a return the cost is 4€ with GENIKI TAXYDROMIKI.
The return process must have been completed into the next three (3) business days after our contact via email.
Shipping costs are non-refundable. If you receive a refund, the costs of shipping will be deducted from your refund.
In case of a return, we transfer to the bank account which you will give us, the value of your order or the value of the returned item(s) minus (-) the shipping costs, -4€, within 7 business days.
Sale Items cannot be returned or exchanged!